Refund policy

Returns & Refunds

At Mother Matcha, we take great care in preparing and packing each order. Because matcha is a perishable food product, we are unable to accept returns or offer refunds once an order has been fulfilled.

If your matcha tin arrives damaged, or if your package is lost in transit, please contact us at hello@mothermatcha.shop as soon as possible. Include your order number and a brief description of the issue and we'll do our best to help resolve the issue.